Terms of Use

Welcome to Cytrongift!

Welcome! Thank you for visiting the Cytrongift Exchange, a digital asset platform operated by and proprietary to GiftExchange Web Network Limited, a company incorporated in Nigeria. You agree and understand that by signing up for the Cytrongift Exchange and opening an account, you are entering into this Terms of Use (the “Terms of Use” or “ToU”) with GiftExchange Web Network Limited and are legally bound by its terms and conditions. Please read them carefully. If any terms or conditions of this Terms of Use are unacceptable to you, do not visit, access, or use the Cytrongift platform. Use of the words “we,” “us,” “our,” “Cytrongift,” or “The Company” in this Terms of Use refers to GiftExchange Web Network Limited and any or all of its affiliates.

By signing up for Cytrongift and opening an account, you represent and affirm that you are at least 18 years old, have the legal capacity to enter into this Terms of Use with GiftExchange Web Network Limited, and agree to be legally bound by these terms and conditions in their entirety.

You agree and understand that by logging into your account or using API Authentication, as applicable, you consent to the amended Terms of Use, which legally bind you to its updated terms and conditions. This means that transactions you have undertaken, benefits you have earned, and other aspects of your account may be affected by the amended Terms of Use. See, for example, the ‘Account Termination’ and ‘Account Remedies for Breach’ sections.

You should periodically review this Terms of Use. We reserve the right to require your continued assent and acceptance of these Terms of Use as a condition for accessing or using any Cytrongift services (“Cytrongift Services”), logging into your account, or using API Authentication. If you do not agree with any updates to these Terms of Use, please close your account in accordance with the Account Closure section.

In order to use Cytrongift and its services, you must successfully complete the identification requirements under our Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) Compliance Program (collectively, our “KYC/AML Program”).

Please note that the section on Dispute Resolution contains an arbitration clause and class action waiver. By agreeing to these Terms of Use, you consent to resolve disputes through binding individual arbitration, waiving any right to have the dispute decided by a judge or to participate in class actions, class arbitrations, or representative actions.

Feel free to print and keep a copy of these Terms of Use, but please understand that we reserve the right to change any of these terms and conditions at any time. The latest version of these Terms of Use will always be available on this page.

Applicable Laws and Regulations

By signing up for Cytrongift, opening an account, and using Cytrongift in any capacity, you unequivocally agree and understand that you must comply with and be legally bound by these Terms of Use and the Applicable Laws and Regulations.

Digital Assets

As used herein, “Digital Asset” refers to a digital asset (also called a “cryptocurrency,” “virtual currency,” “digital currency,” or “virtual commodity”), such as Bitcoin or Ethereum, which represents value based on (or built on top of) a cryptographic protocol of a computer network.

Your Cytrongift Account

Individuals or institutions can open a basic account (“Cytrongift Account”) on the Cytrongift Exchange. Basic accounts may have certain service restrictions. Only individuals or institutions that have opened an account and successfully completed our Know Your Customer (“KYC”) and Anti-Money Laundering (“AML”) Compliance Program (“KYC/AML Program”) are considered standard Cytrongift customers. You agree that you will not allow any unauthorized persons to access or use your Cytrongift Account.

You hereby authorize us, or a third-party service provider, to take any measures we consider necessary to verify and authenticate your identity, confirm the information you submit about your linked bank account, and take any actions we deem necessary based on the results. If you would like more information on completing our KYC/AML Program or adding another person to your account, please contact our compliance department at [email protected].

Account Types

To access Cytrongift, you must register and open a Cytrongift Account. Access to your Cytrongift Account is limited solely to individuals who have successfully registered and opened a User Account. You agree that you will not grant any unauthorized person access to your User Account, as such actions may violate applicable laws and regulations.

Account Access

You are only permitted to access your Cytrongift Account using your User Account login credentials and other required forms of authentication. You have the option of multi-factor authentication to keep your User Account safe and secure. As a result, you have the option to use at least two forms of authentication when accessing your User Account and performing certain operations in your Cytrongift Account. Forms of multi-factor authentication, in addition to your login credentials, may include verification tokens delivered through short message service (“SMS”) or a specified and supported two-factor authentication (“2FA”) application. If you choose to install and use a 2FA application on a device (e.g., phone or tablet) on which the operating system has been tampered with in any way, you do so at your own risk. This includes, but is not limited to, a “rooted” (Android) or “jailbroken” (iOS) device. We reserve the right, at our sole discretion, to prohibit access from or by any device on which the operating system has been or is suspected of having been modified or tampered with. You agree that we may provide your 2FA data to a third-party service provider in order to help us authenticate you.

You agree that your User Account login credentials and any other required forms of authentication, where applicable, have been chosen by you. You also agree to keep your User Account login credentials and any other required forms of authentication, including your API keys, confidential and separate from each other, as well as from any other information or documents relating to your Cytrongift Account and your User Account.

You agree and understand that your disclosure of login information to third parties may negate our user authentication measures and allow unauthorized access to your account. You agree that we will not be held liable for unauthorized access or other loss resulting from your disclosure or other transmission, whether intentional or inadvertent, of your login information to third parties. You agree and understand that you are solely responsible (and you will not hold us responsible) for managing and maintaining the security of your User Account login credentials and any other required forms of authentication, including your API keys. You further agree and understand that we are not responsible (and you will not hold us responsible) for any unauthorized access to or use of your User Account and/or your Cytrongift Account.

You agree and understand that you are responsible for monitoring your User Account and Cytrongift Account. If you notice any unauthorized or suspicious activity in your account, including any potential ransomware payments or transactions that may involve Sanctioned Persons, please email [email protected] or [email protected] to notify us immediately.

Account Communication

You agree and understand that all communication with you will be via email. We will use the email address on record for your User Account as our primary means of communicating with you. You acknowledge and understand that this is the only authorized way to contact us. Third parties may advertise or publish alternative ways to contact us or use other measures to pose as Cytrongift. We cannot verify the authenticity of any such alternative contacts, and they pose a risk of fraud and other malfeasance, so we strongly recommend you do not attempt to contact us using these methods. You agree that we cannot be held liable for unauthorized access to your account or other loss resulting from such fraud or other malfeasance by third parties. To ensure that you receive all of our communications, you agree to keep your email address up-to-date and immediately notify us if there are any changes. Delivery of any communication to the email address on record is considered valid. If any email communication is returned as undeliverable, we retain the right to block your access to Cytrongift until you provide and confirm a new and valid email address.

Account History

Your transaction history (“Transaction History”) is always available on Cytrongift. Your Transaction History contains all of your transaction activity, including pending transactions, deposits and withdrawals, as well as your Fiat Account and Crypto Account balances; however, please note that nothing in your Transaction History should be treated as a valuation.

Your Transaction History is accurate and reliable; however, please understand that errors may sometimes occur, and such errors do not impact the actual means and results of a given transaction. Any transaction listed in your Transaction History or other communication, including but not limited to, receipts sent to your email on record, shall be deemed and treated as authorized and correct, approved, and confirmed by you unless we receive Written Notice (as defined herein) to the contrary within seven (7) calendar days from the date the communication was sent.

Account Review and Acknowledgment

It is important for you to understand that it is your sole responsibility to review your Transaction History and any notices. You also understand that for the purposes of review and acknowledgment, you agree to be deemed to have reviewed your Transaction History and all notices on at least a monthly basis. If for any reason you are unable to do so, or you do not receive our communications, it is your responsibility to email and notify us immediately.

You understand that every communication sent to your email on record will be deemed to have been acknowledged as correct, approved, and confirmed by you unless we have received Written Notice to the contrary within three (3) calendar days from the date the communication was sent.

We retain the right to make changes or adjustments to your Fiat Account and/or Crypto Account as necessary and appropriate, and in our sole discretion, to comply with any Applicable Laws and Regulations or to ensure market integrity.

Account Closure

You may close any of your accounts at any time. You agree and understand that closing an account will not affect any rights and obligations incurred prior to the date of account closure. You may be required to either cancel or complete all open transactions and, in accordance with the provisions of this Terms of Use, provide transfer instructions on where to transfer any fiat currency and/or cryptocurrency remaining in your account. You are responsible for any fees, costs, expenses, charges, or obligations (including, but not limited to, attorney and court fees or transfer costs of fiat currency or cryptocurrency) associated with the closing of your account. In the event that the costs of closing your account exceed the value in your account, you will be responsible for reimbursing us. You may not close any of your accounts to avoid paying any fees otherwise due or to avoid any examination related to our KYC/AML Program.

Account Suspension

You agree and understand that we have the right to immediately:

1. Suspend your account and all accounts beneficially owned by you and any related account,

2. Freeze/lock the funds and assets in all such accounts, and

3. Suspend your access to Cytrongift,

until a determination has been made, if we suspect, in our sole discretion, you and/or any such accounts to be in violation of:

• Any provision of this Terms of Use;

• Any Applicable Laws or Regulations;

• Our KYC/AML Program; or

• Our Exchange Conduct Rules, at any time since the opening of such an account.

You further agree and understand that we have the right to immediately:

1. Suspend your account and any related account,

2. Freeze/lock the funds and assets in all such accounts and seek to recover additional funds in the event that the funds and assets in your accounts are insufficient to cover Cytrongift’s losses, and

3. Suspend your access to Cytrongift until a determination has been made, if:

• We are required to do so by a regulatory authority, court order, valid subpoena, or binding order of a government authority;

• The account is, or is related to any account that is, subject to any pending litigation, investigation, or governmental proceeding;

• The account has a negative balance for any reason;

• The account has a balance that needs to be reconciled for any reason;

• We believe someone is attempting to gain unauthorized access to the account;

• We believe there is unusual activity in the account;

• We believe your account was used to send or receive a ransomware payment;

• We believe you are using Cytrongift, your login credentials, or other account information in an unauthorized or inappropriate manner;

• The account is being accessed from a jurisdiction where we do not offer Cytrongift services; or

• The account has not been accessed for more than five (5) years.

If your account has been suspended, you will be notified when accessing Cytrongift. We may, in our sole discretion, give Written Notice that your account has been suspended and may, in our sole discretion, disclose the reasons for suspension, if permitted to do so by law.

Account Investigations

You agree and understand that Cytrongift has the right to immediately investigate your account and any related account if we suspect, at our sole discretion, that you and/or any such account has committed a Conduct Violation or has otherwise been engaged in Prohibited Use or suspicious activity.

You further agree and understand that Cytrongift may immediately investigate your account and any related account under the following circumstances:

1. We are required to do so by a regulatory authority, court order, valid subpoena, or binding order of a government authority;
2. The account is, or is related to any account that is, subject to pending litigation, investigation, or governmental proceeding;
3. The account is, or is related to any account that is, the property of a Sanctioned Person;
4. The account was used to facilitate a ransomware payment;
5. The account has not been accessed in five (5) years or more.

Cytrongift may, at its sole discretion, provide Written Notice that your account is under investigation and, if permitted by law, may share the general nature of the investigation.

If we suspect that an account has committed a Conduct Violation related to our Exchange Conduct Rules, we will provide Written Notice, detailing the nature of the allegations and the specific provisions of our Exchange Conduct Rules that appear to have been violated. You will have the right to submit, within seven calendar days from the date of notification, a written statement to our Chief Compliance Officer (CCO), explaining why no disciplinary action should be taken.

You agree and understand that, upon our request and within the designated time frame, you and any related party are obligated to respond to any interrogatories in writing and provide any documentary materials or other information related to the investigation. You also agree not to impede or delay any investigation or proceeding, nor refuse to comply with any requests made under this Terms of Use.

After the conclusion of an investigation, our CCO will make a determination, based on the weight of the evidence. If the suspected Conduct Violation pertains to our Exchange Conduct Rules, our CCO may consider various factors, including, but not limited to:

• Whether your intent was to create misleading market conditions;
• Your historical pattern of activity.

You agree and understand that if your account or any related account is determined, at our sole discretion, to have committed a Conduct Violation, Cytrongift reserves the right to terminate such accounts and take any necessary actions in accordance with this Terms of Use and/or applicable laws and regulations.

Account Remedies for Breach

You agree and understand that if you, your account, or any related account is determined, at our sole discretion, to have committed a Conduct Violation, Cytrongift has the right to debit from your account or any related account for any damages suffered by us as a result of the Conduct Violation. We also have the right to freeze, lock, or seize funds and cryptocurrencies in your account, or any related account, if funds or cryptocurrencies were credited to your account or any related account in reliance on your obligations, and you failed to fulfill such obligations.

You further agree and understand that if we determine, at our sole discretion, that you have colluded, coordinated, or collaborated with any other user to commit a Conduct Violation, both you and that user will be jointly and severally liable for the full value of any transaction fees and/or damages to which we are entitled under this subsection. Any such amounts may be debited, at our sole discretion, from your account, the other user’s account, or any related account. We will deduct any such amounts from the respective Fiat Account(s) and/or Cryptocurrency Account(s).

You agree and understand that Cytrongift has the right to offset:

1. Negative balances in your Fiat Account by selling the necessary amount of cryptocurrencies in your Crypto Account on the open market at a price within 5% of the Prevailing Market Price, as determined by us in our discretion, to offset such negative balances;
2. Negative balances in your Crypto Account by purchasing the necessary amount of cryptocurrencies at the Prevailing Market Price, as determined by us in our discretion, using the fiat currency in your Fiat Account, to offset such negative balances;
3. Any and all debts owed to Cytrongift through the offset of balances from your account or any related account.

"Prevailing Market Price" refers to the price of a cryptocurrency calculated using the trailing 24-hour US dollar-denominated volume-weighted average price, as determined by us at 4:00 pm West African Time Zone (WAT). If you disagree with any determination made or remedy exercised under this subsection, you may initiate an arbitration action pursuant to the 'Dispute Resolution' section of this Terms of Use.

Account Termination

You agree and understand that Cytrongift has the right to terminate your access to Cytrongift and any of your accounts at any time and for any reason, including for violations of this Terms of Use or applicable law. If we do so, your rights and obligations under this Terms of Use will continue. You further agree and understand that Cytrongift has the right to take any and all necessary and appropriate actions pursuant to this Terms of Use and/or applicable laws and regulations.

If your account is terminated, we will return your funds, less the value of any transaction fee discounts, rebates, debts owed to Cytrongift, offsets, and/or damages to which we are entitled under this Terms of Use. If your account is no longer subject to an investigation, court order, or subpoena, you authorize us to return your funds (less any transaction fee discounts, rebates, debts owed to Cytrongift, offsets, and/or damages to which we are entitled) to any bank account linked to your account, unless otherwise required by law.

Subject to any rights Cytrongift may have against the balance of your account, if there is a crypto balance remaining in your account, you agree to provide us with a crypto wallet address within seven (7) calendar days upon receiving Written Notice, so that we can return the remaining cryptocurrencies to you. If you fail to do so, you hereby agree that we are permitted to sell any remaining digital assets on the open market at a price within 15% of the Prevailing Market Price, as determined by us in our discretion, and return the proceeds (less any transaction fee discounts, rebates, and/or damages to which we are entitled) to any bank account linked to your account.

Legal Process

You agree and understand that Cytrongift, as well as our affiliates, service providers, and their respective officers, directors, agents, joint venturers, employees, and representatives (collectively, the “Cytrongift Service Providers”), may comply with any writ of attachment, execution, garnishment, tax levy, restraining order, subpoena, warrant, or other legal process which any of us reasonably and in good faith believe to be valid. Cytrongift and any Cytrongift Service Provider may, but are not required to, notify you of such a process by electronic communication. We and any Cytrongift Service Provider may charge you for associated costs, in addition to any legal process fees.

You agree to indemnify, defend, and hold harmless Cytrongift and all Cytrongift Service Providers from all actions, claims, liabilities, losses, costs, attorney’s fees, or damages associated with our compliance with any process that we reasonably believe in good faith to be valid. You further agree that Cytrongift and any Cytrongift Service Provider may honor any legal process, regardless of the method or location of service.

Right of Offset

You agree and understand that Cytrongift has the right to offset:

1. Negative balances in your Fiat Account by selling the necessary amount of cryptocurrencies in your Digital Asset Account on the open market at a price within 5% of the Prevailing Market Price, as determined by us in our discretion, to offset such negative balances;
2. Negative balances in your Crypto Account by buying the necessary amount of cryptocurrencies at the Prevailing Market Price, as determined by us in our discretion, to offset such negative balances with the fiat currency in your Fiat Account;
3. Any and all debts owed to Cytrongift through the offset of balances in your account or any related account.

Unclaimed Funds

If your account remains closed or dormant for a long enough period, Cytrongift may be required, upon the passage of applicable time periods, to transfer any remaining funds in your account to the “Unclaimed Balances Trust Fund (UBTF) Pool Account” in accordance with banking regulations. If this occurs, we will use reasonable efforts to give you Written Notice. If you fail to respond to such Written Notice within seven (7) business days (or as otherwise required by law), we may be obligated to deliver any such funds to the applicable jurisdiction as unclaimed funds. We reserve the right to deduct an administrative fee resulting from such unclaimed funds, as permitted by applicable law and regulations.

KYC/AML Compliance

Cytrongift’s KYC/AML Program is guided by the relevant local and international laws and regulations, including the Money Laundering (Prohibition) Act, 2011 (as amended), and other applicable anti-money laundering (AML) and counter-terrorism financing (CTF) regulations. These standards are designed to prevent Cytrongift from being used for money laundering or terrorist financing activities. We take compliance very seriously and it is our policy to take all necessary steps to prohibit fraudulent transactions, report suspicious activities, and actively engage in preventing money laundering and any related acts that facilitate money laundering, terrorist financing, sanctions evasion, or any other financial crimes.

Background Checks

As part of our KYC/AML Program, Cytrongift reserves the right to require you to provide additional information and/or undergo a background check before being authorized to use Cytrongift, or at any point thereafter, in accordance with applicable laws and regulations.

Source of Funds

You agree, represent, and warrant that all funds in your account, or funds exchanged or to be exchanged by you in the future on Cytrongift, are not the direct or indirect proceeds of any criminal or fraudulent activity.

Cytrongift reserves the right to investigate the source of any funds in your account and determine, at our sole discretion, how to handle their disposition. Following our review of any funds in question and the circumstances by which you received them, Cytrongift may determine that you are not the rightful owner of such funds. If such a determination is made, we reserve the right to dispose of these funds in accordance with applicable laws and regulations and at our sole discretion, which may include returning them to the origin of their source or donating them to a charity of our choosing.

Prohibited Activity

Cytrongift does not permit the use of the platform for any prohibited activity within a Cytrongift account, including but not limited to: use on any dark market, ransomware, mixing services (i.e., a mixer or tumbler used to obscure the source of funds), or illegal activities that would violate, assist in the violation of, or cause Cytrongift to violate any applicable laws and regulations (as defined in the ‘Applicable Laws and Regulations’ section), or which would involve proceeds from any unlawful activity (collectively, “Prohibited Activity”).

You agree and understand that Cytrongift has the right to immediately (i) suspend your account and any related account, (ii) freeze or lock the funds and assets in all such accounts, and (iii) suspend your access to Cytrongift if we suspect, at our sole discretion, that any such accounts are in violation of our Terms of Use.

Cytrongift Exchange

Cytrongift operates an exchange (“Exchange”) that facilitates the buying and selling of cryptocurrencies and gift cards. You can deposit cryptocurrency and fiat currency (crypto or fiat deposit), swap cryptocurrencies (from cryptocurrencies to fiat and vice versa), and use crypto/fiat to buy gift cards. You can also conduct withdrawals of fiat/crypto, sell gift cards, and even make bill payments with selected third-party platforms.

You agree to pay all fees associated with or incurred by your use of Cytrongift and understand that all fees will be debited from the applicable Cytrongift Account, and all proceeds will be credited to the applicable Cytrongift Account. All Exchange trading activity is “off-chain” and not broadcast to a given blockchain.

Market Data

Non-Supervision You shall be responsible for establishing, maintaining, and administering reasonable, written supervisory procedures to ensure that you and any related parties comply with all applicable laws and regulations. You may be held accountable for the actions of a related party. Additionally, you shall be responsible for supervising related parties and may be held accountable for the actions of such related parties.

Your Cryptocurrencies Cytrongift custodies your cryptocurrencies in trust on your behalf. Cytrongift custodies your cryptocurrencies in a Depository Account controlled and secured by Cytrongift; the balances of which are reflected in the cryptocurrency Account of your Cytrongift Account. You agree and understand that your acceptance of this Terms of Use is considered to be your acceptance of the custodial arrangement.

Cryptocurrencies custodied on your behalf and reflected in the Crypto Account of your Cytrongift Account are not treated as general assets of Cytrongift.

Your Fiat Currency

Deposits and Withdrawals We email you a receipt confirmation for all deposits and withdrawals.

Fiat Currency Deposits

Fiat Naira Deposits from Non-Matching Accounts

Policy Overview: Fiat Naira deposits to the Cytrongift wallet originating from accounts that do not match the user's verified KYC information will not be credited to the customer's Cytrongift wallet.

Deposit Reversal: In instances where deposits do not match the verified KYC information, or the names on the accounts do not correspond, such deposits will not reflect in the customer's Cytrongift wallet. Cytrongift Network Limited reserves the right to reverse these deposits to the originating account within a period of Three (3) to Seven (7) business days.

User Responsibility: Users are responsible for ensuring that all fiat Naira deposits are made from accounts that match the user's verified KYC information to facilitate seamless and secure transactions.

Communication: Cytrongift Network Limited will notify users of any unsuccessful deposits promptly, providing reasons for non-crediting and details on the reversal process.

Minimum Deposit Requirements for Cryptocurrency Exchange

Minimum Deposit Policy: Cytrongift Network Limited enforces a minimum deposit requirement for various cryptocurrency exchanges to ensure the efficient processing and maintenance of user accounts.

Display of Minimum Deposit Values Prior to making any cryptocurrency deposit, users will be presented with the minimum deposit values for each respective cryptocurrency. This information will be prominently displayed in the user interface.

Non-Reflective Deposits Below Threshold: Cryptocurrency deposits falling below the specified minimum deposit threshold will not be reflected in the user's Cytrongift wallet.

User Acknowledgment: Users acknowledge and agree that it is their responsibility to be aware of and adhere to the minimum deposit requirements for each cryptocurrency exchange on the platform.

Amendments to Minimum Deposit Values: Cytrongift Network Limited reserves the right to adjust the minimum deposit values for cryptocurrency exchanges. Users will be duly notified of any changes, and such modifications will be effective upon notification.

User Communication: Cytrongift Network Limited will provide clear communication regarding any unsuccessful deposits due to falling below the minimum threshold, offering transparency in the transaction process.

Fiat Currency Withdrawals

Fiat currency withdrawals are only permitted to User Bank Accounts. Your initiation of a fiat currency withdrawal using your User Account login credentials and other required forms of authentication, when applicable, will be deemed to be your authorization for Cytrongift to execute any such withdrawal.

Transfer Fee Schedule Disclosure and Modification Clause:

By utilizing our services on the Cytrongift Network Limited website and application, you acknowledge and agree to the following terms regarding transfer fees:

1. Fee Disclosure Before completing any transaction, the applicable transfer fees will be clearly presented to you during the transaction process. You have the opportunity to review and accept these fees before finalizing the transaction. The disclosed fees cover the cost of processing and facilitating the transfer of funds.

2. Right to Modify Fees: Cytrongift Network Limited reserves the right, at its sole discretion, to change, modify, or increase the Transfer Fee Schedule at any time without prior notice. Changes to the fee schedule will be effective immediately upon uploading the same. It is your responsibility to review the Transfer Fee Schedule regularly to stay informed about any updates.

3. Notification of Changes: In the event of modifications to the Transfer Fee Schedule, we may, at our discretion, provide notification through email, website announcements, or other means as deemed appropriate. Your continued use of our services after such modifications constitutes your acceptance of the updated Transfer Fee Schedule.

4. Review and Acceptance: Before confirming any transaction, you have the opportunity to review the updated Transfer Fees. By proceeding with the transaction, you implicitly accept any changes or modifications to the fees as outlined in the updated Transfer Fee Schedule. It is your responsibility to review any transaction for any updates or changes to the Transfer Fee Schedule. Failure to review and accept the current Transfer Fee Schedule does not exempt you from the obligation to pay the applicable fees for the services rendered.

You also agree and understand that your acceptance of this Terms of Use is considered to be your acceptance of our Transfer Fee Schedule. Due to natural and frequent fluctuations in network and gas fees, any change to our Transfer Fee Schedule that involves fiat transfer fees or crypto deposit fees will be posted for at least three (3) calendar days before such change takes effect and no change will be in effect for less than thirty (30) calendar days.

Any changes to our dynamic crypto withdrawal fees will not be posted for at least three calendar days before it takes effect and the change will not be in effect for at least 30 calendar days. You agree and understand that dynamic crypto withdrawal fees will instead be determined by the then-current network, gas, or similar fee corresponding to your selected crypto and will be displayed to you prior to the initiation of your withdrawal. Dynamic crypto withdrawal fees change often and are effective immediately. Please review the fee before initiating your crypto withdrawal.

You further agree and understand that by logging into your account and/or authenticating to our API with your API key and using Cytrongift following any change to our Transfer Fee Schedule, you are agreeing to accept our new Transfer Fee Schedule.

Digital Asset Networks

You understand that Cytrongift does not own or control the underlying software protocols of Digital Asset Networks which govern the operation of Digital Assets. Generally, these underlying protocols are open source and anyone can use, copy, modify, and distribute them. You agree and understand that: (i) Cytrongift is not responsible for the operation of the underlying protocols, and (ii) Cytrongift makes no guarantees regarding their security, functionality, or availability.

Privacy of Information

You agree that the information contained in your User Account and Cytrongift Account is only for your use and that you will not cause others to access or rely upon it (other than your tax advisor or attorney, or as otherwise prescribed by law) without our prior Written Consent. We agree to keep such information confidential, subject to the following paragraph. You acknowledge and agree to the collection, use, and disclosure of your personal information in accordance with Cytrongift’s Privacy Notice, which is incorporated into this Terms of Use by reference.

Recording and Recordkeeping

You agree and understand that for our mutual protection Cytrongift may electronically record any telephone conversation we have with you. You also agree and understand that Cytrongift maintains and retains records of all information, activities, and communications relating to your User account.

Referral Program

Our referral program allows existing users ("Referrers") of Cytrongift's platform to earn bonuses by referring new users ("Referees") who sign up using their unique referral codes. To participate in the referral program, both Referrers and Referees must agree to the following terms:

Referral Code Usage: Referrers are provided with unique referral codes, which they can share with potential Referees. When new users sign up using a Referrer's referral code, both the Referrer and Referee become eligible for bonuses, subject to the conditions outlined below.

Referral Bonus Eligibility: To qualify for a bonus, Referrers must ensure that Referees fulfill the following criteria:

a. Referees must create a new account on Cytrongift's platform using the Referrer's referral code.

b. Referees must fund their newly created account.

c. Referees must conduct transactions on their account.

Referral Bonus Disbursement: Bonuses will be credited to the Referrer's account once the Referee meets all eligibility criteria. The specific bonus amount and terms may vary and will be communicated to Referrers separately.

Referral Confirmation Process: Referrers are responsible for confirming the identity of Referees who sign up using their referral codes. Cytrongift may also conduct due diligence to ensure that the same user does not use their own referral code to receive bonuses.

Referral Compliance: Referrers and Referees must comply with all applicable laws and regulations while participating in the referral program. Any violation of these terms may result in disqualification from the program and forfeiture of any bonuses.

Referral Modification and Termination: Cytrongift Network Limited reserves the right to modify or terminate the referral program at any time without prior notice. Decisions regarding bonus eligibility and issuance are at the sole discretion of Cytrongift Network Limited and are final.

Referral Agreement: Participation in the referral program constitutes acceptance of these terms and any additional terms and conditions communicated by Cytrongift Network Limited. Referrers and Referees agree to abide by these terms and acknowledge that failure to comply may result in the loss of eligibility for bonuses.

By participating in our referral program, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, you should not participate in the referral program.

Account, Cytrongift Account, and Use of Cytrongift

Code of Conduct We work hard to make Cytrongift safe, secure, and compliant. To that end, we expect you to treat our employees, including our Customer Support Team, with respect. Any use of inappropriate or abusive language towards any of our employees is strictly prohibited. Examples include, but are not limited to, verbal threats, harassment, aggressive comments, or behavior that is disrespectful. This type of behavior is a direct violation of our Code of Conduct and this Terms of Use. If you engage in this type of behavior, we will politely ask you to stop. If you continue, we will terminate your account.

Proprietary Rights and Limitations on Use Cytrongift is our proprietary platform, protected by copyright and other intellectual property laws. You agree not to modify, copy, reproduce, retransmit, distribute, sell, publish, broadcast, create derivative works from, or store any Cytrongift source code or similar proprietary or confidential data or information provided via Cytrongift, without our express prior written consent. You may not use Cytrongift for any unlawful purpose.

Cytrongift and the Cytrongift logo are proprietary marks licensed to Cytrongift and protected by applicable trademark laws. Nothing in this Terms of Use grants any license or right to use any Cytrongift Marks displayed here without our express written consent. Any unauthorized use of the Cytrongift Marks is strictly prohibited.

Furthermore, you may not use any Cytrongift Marks in connection with the creation, issuance, sale, offer for sale, trading, distribution, solicitation, marketing, or promotion of any investment products (e.g., Digital Assets, fiat currency, securities, commodities, investment or trading products, derivatives, structured products, investment funds, investment portfolios, commodity pools, swaps, securitizations or synthetic products, etc.), where the price, return, and/or performance of the investment product is based on, derived from, or related to Cytrongift, without a separate written agreement with us.

Service Modifications You agree and understand that we may modify part of or all of Cytrongift without notice.

Downtime and Maintenance You agree that part of or all of Cytrongift may be periodically unavailable during scheduled maintenance or unscheduled downtime ("Downtime"). We will provide written notice in advance of scheduled downtimes.

You understand that Cytrongift is not liable for any inconvenience or damage to you as a result of Downtime. Following Downtime, when services resume, you understand that market conditions and prices may differ significantly from the conditions and prices prior to such Downtime.

Risks

Please note the following risks in accessing or using Cytrongift:

• The risk of loss in trading Digital Assets may be substantial and losses may occur over a short period of time.
• The price and liquidity of Digital Assets have been subject to large fluctuations in the past and may be subject to large fluctuations in the future.
• Legislative and regulatory changes or actions at the state, federal, or international level may adversely affect the use, transfer, exchange, and value of Digital Assets.
• In your jurisdiction, Cytrongift may not be regulated as a financial institution.
• Deposits into your Digital Asset Account and your Fiat Account may not be considered deposits under the applicable laws, rules, or regulations in your jurisdiction.
• Fiat currency in the Fiat Account of your Cytrongift Account may not be subject to applicable deposit insurance protection.
• Digital Assets in the Digital Asset Account of your Cytrongift Account may not be subject to deposit insurance protection.
• Digital Assets are not legal tender and are not backed by the government.
• Transactions in Digital Assets may be irreversible, and accordingly, losses due to fraudulent or accidental transactions may not be recoverable.
• Some Digital Asset transactions shall be deemed to be made when recorded on a public ledger, which is not necessarily the date or time that you initiated the transaction.
• The value of Digital Assets may be derived from the continued willingness of market participants to exchange fiat currency or Digital Assets for Digital Assets, which may result in the potential for permanent and total loss of value of a particular Digital Asset should the market for that Digital Asset disappear.
• The nature of Digital Assets may lead to an increased risk of fraud or cyber-attack, and may mean that technological difficulties experienced by Cytrongift may prevent the access to or use of your Digital Assets.
• Any bond or trust account maintained by Cytrongift for the benefit of our Users may not be sufficient to cover all losses due to theft or fraud incurred by Users.

You agree and understand that you are solely responsible for determining the nature, potential value, suitability, and appropriateness of these risks for yourself, and that Cytrongift does not give advice or recommendations regarding Digital Assets, including the suitability and appropriateness of, and investment strategies for, Digital Assets. You agree and understand that you access and use Cytrongift at your own risk; however, this brief statement does not disclose all of the risks associated with Digital Assets and using Cytrongift. You should carefully consider whether such use is suitable for you in light of your circumstances and financial resources. You should be aware that you may sustain a total loss of the funds in your Cytrongift Account, and that under certain market conditions, you may find it difficult or impossible to liquidate a position.

Third-Party Websites

Cytrongift may link to other websites operated by or with content provided by third parties, and such other websites may link to our website. You agree and understand that Cytrongift has no control over any such other websites or their content and will have no liability arising out of or related to such websites or their content. The existence of any such links does not constitute an endorsement of such websites, their content, or their operators. Cytrongift is providing these links to you only as a convenience.

Third-Party Service Providers

You agree and understand that we may use third parties to gather, review, and transmit your data and activity from one or more of your financial institutions to us. By using Cytrongift, you agree to grant third-party providers that we may engage.

You agree and understand that we may use third parties to gather, review, and submit or facilitate submitting your data and activity from us to regulatory authorities on our behalf. By using Cytrongift, you agree to grant third-party providers that we may engage, the right, power, and authority to access and submit your data, activity, and personal and financial information to regulatory authorities on our behalf and in accordance with and pursuant to their terms and conditions, privacy notice, and/or other policies.

Tax Advice and Information

You agree and understand that Cytrongift does not provide legal, tax, or investment advice, and to the extent you deem necessary, you will consult with qualified professionals in your own jurisdiction prior to using Cytrongift or implementing any financial plan. Please email [email protected] if you have any questions.

Non-Solicitation

You agree and understand that all Orders received through and by Cytrongift are considered unsolicited, which means that you have not received any investment advice from us or any Cytrongift Service Provider in connection with any Orders you place, including those you place via our API, and that we do not conduct a suitability review of any Orders you place, including those you place via our API. You also agree and understand that you have not and do not expect to receive any investment advice from us nor any of our affiliates in connection with your Orders. In addition, you agree and understand that your review of our APP, Website, and/or FAQ does not constitute any solicitation or investment advice.

Investment Advice

You agree and understand that all investment decisions are made solely by you. Notwithstanding anything in this Terms of Use, you agree and understand that we accept no responsibility whatsoever for, and shall in no circumstances be liable to you in connection with, your decisions. You agree and understand that under no circumstances will the operation of Cytrongift and your use of Cytrongift be deemed to create a relationship that includes the provision of or tendering of investment advice.

Accessing Cytrongift

You agree and understand that you are not allowed to enter any restricted area of any computer or network of Cytrongift or any Cytrongift Service Provider under any circumstances, or perform any functions that are not authorized by this Terms of Use. You should never access Cytrongift from an unsecured or public computer and/or network.

General Provisions

You agree and understand to be legally bound by the terms and conditions set forth in this Terms of Use and that this Terms of Use governs your use of Cytrongift and the services we provide. By clicking “I AGREE,” during the account opening process, you agree and understand to be legally bound by the terms and conditions of this Terms of Use and agree and understand that you have received the disclosures set forth herein. If you do not agree to be legally bound by the terms and conditions of this Terms of Use, do not click “I AGREE” and please do not visit, access, or use Cytrongift in any capacity or manner. Whether or not you click “I AGREE,” if you sign up for an account and use Cytrongift in any capacity or manner, you agree, by virtue of any such action, to be legally bound by the terms and conditions of this Terms of Use (including any changes or amendments) in their entirety.

Disclaimer of Warranties For the avoidance of doubt, neither we nor any Cytrongift Service Provider are giving investment advice, tax advice, legal advice, or other professional advice by allowing you to use Cytrongift, or the services we or any Cytrongift Service Provider provide, including, but not limited to, the ability to buy, sell, or store Digital Assets or fiat currency. Additionally, neither we nor any Cytrongift Service Provider recommend or endorse that you buy or sell Digital Assets, including bitcoin, ether, or any other asset, or that you make any investment or enter into any trade. Before engaging in any trading or investment activity, you should always consult a qualified professional.

THE SERVICES WE AND CYTRONGIFT SERVICE PROVIDERS PROVIDE ARE OFFERED TO YOU ON A STRICTLY “AS IS,” “WHERE IS,” AND “WHERE AVAILABLE” BASIS. NEITHER WE NOR ANY CYTRONGIFT SERVICE PROVIDER REPRESENT OR WARRANT TO THE ACCURACY, COMPLETENESS, CURRENTNESS, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF CYTRONGIFT OR THE INFORMATION CONTAINED THEREIN OR SERVICES CONTAINED THEREON. CYTRONGIFT DOES NOT MAKE ANY REPRESENTATIONS OR WARRANTIES THAT ACCESS TO THE SITE OR USE OF THE SERVICES WILL BE CONTINUOUS, UNINTERRUPTED, OR ERROR-FREE.

Disclaimer of Liability EXCEPT TO THE EXTENT REQUIRED BY LAW, NEITHER WE NOR ANY CYTRONGIFT SERVICE PROVIDER SHALL BE LIABLE TO YOU, WHETHER IN CONTRACT OR TORT, FOR ANY PUNITIVE, SPECIAL, INDIRECT, CONSEQUENTIAL, INCIDENTAL, OR SIMILAR DAMAGES, INCLUDING LOST TRADING OR OTHER PROFITS, DIMINUTION IN ASSET VALUE, OR LOST BUSINESS OPPORTUNITIES (EVEN IF WE AND/OR ANY CYTRONGIFT SERVICE PROVIDER HAVE BEEN ADVISED OF THE POSSIBILITY THEREOF) IN CONNECTION WITH THIS TERMS OF USE, YOUR USE OR ATTEMPTED USE OF CYTRONGIFT, OR ANY OF THE INFORMATION, SERVICES, OR TRANSACTIONS CONTEMPLATED BY THIS TERMS OF USE. CYTRONGIFT’S TOTAL LIABILITY FOR BREACH OF THIS AGREEMENT SHALL BE LIMITED TO THE VALUE OF ANY OF YOUR ALLEGEDLY LOST FIAT CURRENCY AND DIGITAL ASSETS IN THE CUSTODY OF CYTRONGIFT AT THE TIME OF LOSS.

YOU AGREE AND UNDERSTAND THAT NEITHER WE NOR ANY CYTRONGIFT SERVICE PROVIDER SHALL BE LIABLE FOR DELAYS OR INTERRUPTIONS IN SERVICE CAUSED BY AUTOMATED OR OTHER COMPLIANCE CHECKS OR FOR OTHER REASONABLE DELAYS OR INTERRUPTIONS IN SERVICE, DEFINED TO INCLUDE ANY DELAY OR INTERRUPTION SHORTER THAN ONE WEEK, OR DELAYS OR INTERRUPTIONS IN SERVICE BEYOND THE CONTROL OF CYTRONGIFT OR ITS SERVICE PROVIDERS.

THIS LIMITATION ON LIABILITY INCLUDES, BUT IS NOT LIMITED TO ANY DAMAGE OR INTERRUPTIONS CAUSED BY ANY COMPUTER VIRUSES, SPYWARE, SCAMWARE, TROJAN HORSES, WORMS, OR OTHER MALWARE THAT MAY AFFECT YOUR COMPUTER OR OTHER EQUIPMENT, OR ANY PHISHING, SPOOFING, DOMAIN TYPOSQUATTING, OR OTHER ATTACKS, FAILURE OF MECHANICAL OR ELECTRONIC EQUIPMENT OR COMMUNICATION LINES, TELEPHONE OR OTHER INTERCONNECT PROBLEMS (E.G., YOU CANNOT ACCESS YOUR INTERNET SERVICE PROVIDER), UNAUTHORIZED ACCESS, THEFT, OPERATOR ERRORS, STRIKES OR OTHER LABOR PROBLEMS, OR ANY FORCE MAJEURE. NEITHER WE NOR ANY CYTRONGIFT SERVICE PROVIDER GUARANTEE CONTINUOUS, UNINTERRUPTED, OR SECURE ACCESS TO CYTRONGIFT.

Force Majeure You agree and understand that in no event shall we or any Cytrongift Service Provider be liable for any delays, failure in performance or interruption of service which result directly or indirectly from any cause or condition, whether or not foreseeable, beyond our or any Cytrongift Service Providers’ reasonable control, including, but not limited to, any act of God, nuclear or natural disaster, epidemic, action or inaction of civil or military authorities, act of war, terrorism, sabotage, civil disturbance, strike or other labor dispute, accident, state of emergency or interruption, loss, or malfunction of equipment or utility, communications, computer (hardware or software), Internet or network provider services.

Indemnities In no event shall we or any Cytrongift Service Provider be liable for any act, omission, error of judgment, or loss suffered by you in connection with this Terms of Use or your use or attempted use of Cytrongift services. You agree to indemnify and hold us and all Cytrongift Service Providers harmless from or against any or all liabilities, obligations, losses, damages, penalties, actions, judgments, suits, costs, expenses (including reasonable attorneys’ fees), claims, disbursements, or actions of any kind and injury (including death) arising out of or relating to your use of Cytrongift, or our and any Cytrongift Service Providers’ performance or nonperformance of duties to you.

Assignment This Terms of Use, or your rights and obligations hereunder, may not be transferred by you, but may be assigned by us without restriction. Any attempted transfer or assignment by you in violation hereof shall be null and void. This Terms of Use shall be binding and inure to the benefit of the parties hereto, our successors, and permitted assigns.

Relationship of the Parties You agree and understand that nothing in this Terms of Use shall be deemed to constitute, create, imply, give effect to, or otherwise recognize a partnership, employment, joint venture, or formal business entity of any kind; and the rights and obligations of the parties shall be limited to those expressly set forth herein. Except for the indemnity and exculpation provisions herein, nothing expressed in, mentioned in, or implied from this Terms of Use is intended or shall be construed to give any person other than the parties hereto any legal or equitable right, remedy, or claim under or in respect to this Terms of Use to enforce any of its terms which might otherwise be interpreted to confer such rights to such persons, and this Terms of Use and all representations, warranties, covenants, conditions, and provisions hereof are intended to be and are for the exclusive benefit of you and us.

Dispute Resolution In case of disputes related to deposits, users are encouraged to contact Cytrongift Network Limited's customer support for prompt resolution.

You and Cytrongift agree and understand that any controversy, claim, or dispute arising out of or relating to this Terms of Use or your relationship with Cytrongift — past, present, or future — shall be settled solely and exclusively by binding arbitration held at the Lagos Court of Arbitration, Federal Republic of Nigeria.

The parties shall use their best endeavors to reach an amicable settlement of the dispute through negotiations by their respective solicitors within seven (7) days. If the parties are unable to settle the dispute amicably within twenty (20) days of commencing negotiations after a dispute has arisen, such dispute shall be referred to arbitration at the Lagos Court of Arbitration, with a single arbitrator appointed by the Chairman of the Lagos Court of Arbitration. The venue of the arbitration shall be Lagos and the language of the arbitration shall be in English.

The arbitration shall be concluded within sixty (60) days of the date of commencement of the arbitration.

You and Cytrongift agree to arbitrate solely on an individual basis, and agree and understand that this Terms of Use does not permit class action or private attorney general litigation or arbitration of any claims brought as a plaintiff or class member in any class or representative arbitration proceeding or litigation (“Representative and Class Action Waiver”). The arbitral or other tribunal may not consolidate more than one user's claims and may not otherwise preside over any form of a representative or class proceeding. Nothing in this paragraph shall be construed to prohibit settlements on a class-wide or representative basis.

You agree that this section of this Terms of Use has been included to rapidly and inexpensively resolve any disputes with respect to the matters described herein, and that this section shall be grounds for stay or dismissal of any court action commenced by you with respect to a dispute arising out of such matters.

Entire Agreement This Terms of Use, our Privacy Policy, KYC/AML Program, Code of Conduct & Exchange Conduct Rules, incorporated by reference herein, comprise the entire understanding and agreement entered into by and between you and Cytrongift Network Limited as to the subject matter hereof, and supersede any and all prior discussions, agreements, and understandings of any kind (including without limitation any prior versions of this Terms of Use), as well as every nature between and among you and us. By your participation and/or acceptance of this Agreement, you acknowledge that you have read, understand, and agree to the Agreement, and any modifications thereof, as of the time you accept this Agreement.

A printed version of this Terms of Use shall be admissible in judicial or administrative proceedings.